Program Pricing

Clear per-user pricing for every stage of growth, billed month to month with no long-term contract.
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ProgramsChoose the Right Program for Your Team

Prices are per user, per month, and every program is backed by our 60-day money-back guarantee.
Foundation
For startups with 2 to 5 users
$
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per user per month
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  • Pay-as-you-go support at $145/hour
  • Managed antivirus
  • Endpoint detection and response
  • Inbound mail protection
  • Microsoft 365 account backup
  • Security awareness training
Growth
For teams with 5 to 200 users
$
012345678900123456789001234567890
per user per month
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  • Everything in Foundation
  • Unlimited remote help desk during regular business hours
  • Application support
  • User on/offboarding
  • Scheduled on-site maintenance
  • Cloud backup and dark web monitoring
Complete
For compliance-driven teams
$
012345678900123456789001234567890
per user per month
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  • Everything in Growth
  • Unlimited after-hours support
  • Unlimited on-site support
  • Full network management
  • Technology lifecycle planning
  • Full compliance management
Co-Managed
For internal IT departments
                    C                     u                     s                     t                     o                     m
priced to fit your team
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  • Helpdesk capacity
  • Onsite IT support
  • Managed cybersecurity
  • Fractional CIO (vCIO)

Compare ProgramsWhat’s Included in Each Program

See exactly what you get at each level of support.
Program Foundation
$65 per user/month		 Growth
$140 per user/month		 Complete
$180 per user/month
Support
Help desk support Pay-as-you-go at $145/hour Unlimited remote, business hours Unlimited, including after-hours
On-site support – Scheduled maintenance visits Unlimited
Application support – ✓ ✓
User onboarding and offboarding – ✓ ✓
Vendor coordination – ✓ ✓
Full network management – – ✓
Hardware onboarding and offboarding – – ✓
Technology lifecycle planning – – ✓
Compliance readiness support – – ✓
Custom email authentication – – ✓
Cybersecurity
Managed antivirus ✓ ✓ ✓
Endpoint detection and response (EDR) ✓ ✓ ✓
Managed detection and response (MDR) ✓ ✓ ✓
Inbound mail protection ✓ ✓ ✓
Internal mail protection ✓ ✓ ✓
Graymail protection ✓ ✓ ✓
Microsoft 365 account backup ✓ ✓ ✓
Security awareness training ✓ ✓ ✓
SaaS application security ✓ ✓ ✓
Cloud backup – ✓ ✓
Dark web monitoring – ✓ ✓
Continuous vulnerability scanning – ✓ ✓
Generative AI threat detection – – ✓
Outbound mail protection – – ✓
DMARC monitoring – – ✓
Full compliance management – – ✓

Co-Managed programs are built around your internal IT team, so each one is quoted individually. Ask for a Co-Managed quote.

Risk-FreeOur 60-Day Money-Back Guarantee

We’re confident you’ll like working with MITSS, so every program comes with a full 60-day money-back guarantee. If we don’t deliver in your first 60 days, you don’t pay. There’s no contract to escape and no fine print, because we’d rather earn your business every month than lock you in.

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Why MITSSHow MITSS Compares to Other IT Providers

MITSS Typical IT providers
Response time ✓  Under 15 minutes ✕  An hour or more
Who answers ✓  Experienced technicians, from the first call ✕  Tickets passed between support tiers
Pricing ✓  Clear and predictable ✕  Confusing, with hidden fees
Client priority ✓  The same service for every client, large or small ✕  Small clients come second to big contracts
Contract ✓  Month to month, cancel anytime ✕  12-month contracts that lock you in
Guarantee ✓  60-day money-back guarantee ✕  No satisfaction guarantee

What Our Customers Have to Say About MITSS

“We’ve been a client of MITSS for 20 years, and for very good reason. The team is friendly, professional and extremely helpful. They take pride in their work and have always been there for us when unexpected emergencies came up.”
Jay Johnson
Executive
“The techs at MITSS are top notch and easy to work with, and they have broad knowledge of IT systems and solutions. I’ve worked with them for years and fully trust their skills and experience. In fact, I’ve brought them on board at several of my companies.”
Dennis Skellenger
Executive
“Fast, friendly, professional service! We’ve been incredibly impressed by the professionalism, responsiveness and technical expertise of Managed IT Services Spokane, whether for day-to-day support, system upgrades or cybersecurity.”
Corey Thompson
Project Management
“We’ve worked with Josh and the MITSS team for the past 10 years, and their work has been exceptional. They’ve helped us build our business, solve critical IT issues and keep our data safe. I highly recommend their services.”
Mike Kilgore
Executive
Network Infastructure Team at Managed IT Services Spokane (1)

Frequently Asked Questions About Our Programs

How is program pricing calculated?

Each program is billed per user, per month, so your cost is the program price multiplied by the number of people we support. Foundation is $65 per user, Growth is $140 and Complete is $180. Co-Managed programs are quoted to fit your internal IT team.

Do I have to sign a long-term contract?

No. Every program is billed month to month, and you can cancel anytime. Our clients stay because the service works, not because a contract makes them.

How does the 60-day money-back guarantee work?

If MITSS doesn’t deliver in your first 60 days, you don’t pay. There’s no contract to get out of and no fine print to work through.

What does pay-as-you-go support mean on the Foundation program?

Foundation covers your core security tools, including managed antivirus, endpoint detection and response, email protection, Microsoft 365 backup and security awareness training, for a flat per-user rate. When you need hands-on help, support time is billed at $145 per hour, so you only pay for the support you use.

Which program is right for my business?

Foundation fits startups with 2 to 5 users that mainly need a secure setup. Growth suits teams of 5 to 200 users that want unlimited remote help desk support during business hours and scheduled on-site visits. Complete is built for teams with critical daily operations or strict compliance requirements. Co-Managed adds capacity to an existing internal IT department. If you’re not sure, we’ll recommend one.

Is after-hours or on-site support included?

Growth includes unlimited remote help desk support during regular business hours and scheduled on-site maintenance. Complete adds unlimited after-hours support and unlimited on-site support.

How is Co-Managed IT priced?

Co-Managed programs are priced to fit your team. We build each one around the help your internal IT staff needs, such as extra helpdesk capacity, on-site support, managed cybersecurity or a fractional CIO (vCIO), and quote it from there.

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Not Sure Which Program Fits?

Tell us about your team and we’ll recommend a program and send you a quote.
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Prefer to talk it through? Call 509-652-2042.