Privacy Policy

Effective Date: June 13, 2026

MITSS respects your privacy and is committed to handling personal information responsibly. This Privacy Policy explains how MITSS collects, uses, discloses, and protects information when you visit [Website URL], contact us, request information, or interact with our managed IT services.

This Privacy Policy applies primarily to information collected through our public website and business-development activities. Information that MITSS processes while providing managed IT services to a client may also be governed by the applicable service agreement, data-processing agreement, business associate agreement, or other contract between MITSS and that client.

1. Information We Collect

Depending on how you interact with MITSS, we may collect the following categories of information.

Information You Provide

You may provide information when you:

  • Submit a website contact form

  • Request a consultation, assessment, or quote

  • Communicate with us by email, telephone, or text message

  • Register for an event or download a resource

  • Become a client or prospective client

  • Apply for employment

This information may include:

  • Name

  • Company name

  • Job title

  • Business email address

  • Telephone number

  • Mailing or business address

  • Information about your organization, technology environment, or service needs

  • Communications, support requests, and other information you choose to provide

Please do not submit passwords, financial account information, medical information, or other highly sensitive information through a general website contact form.

Information Collected Automatically

When you visit our website, we and our service providers may automatically collect information such as:

  • Internet Protocol address

  • Browser and device type

  • Operating system

  • Referring website

  • Pages viewed

  • Links selected

  • Approximate geographic location

  • Date and time of the visit

  • Website interactions and session information

We may collect this information through cookies, server logs, analytics services, pixels, and similar technologies.

Information From Other Sources

We may receive business contact information from:

  • Existing clients

  • Referral partners

  • Public business directories

  • Professional networking platforms

  • Event organizers

  • Marketing and data-service providers

  • Technology vendors and integration partners

2. How We Use Information

MITSS may use personal information to:

  • Respond to questions and service inquiries

  • Schedule consultations and assessments

  • Prepare proposals, quotes, and service recommendations

  • Provide and manage IT support, cybersecurity, cloud, consulting, and related services

  • Authenticate users and administer client accounts

  • Communicate about projects, support requests, billing, renewals, and service changes

  • Improve our website, services, and customer experience

  • Analyze website traffic and marketing performance

  • Send relevant business communications where permitted by law

  • Detect fraud, misuse, security incidents, and unauthorized activity

  • Protect our systems, clients, employees, and business

  • Maintain records and meet contractual, legal, tax, and regulatory obligations

  • Evaluate employment applications

  • Establish, exercise, or defend legal claims

MITSS may also use information for another purpose disclosed when the information is collected or with your consent.

3. Information Processed for Clients

As a managed service provider, MITSS may access or process information stored in systems managed on behalf of its clients. Depending on the services provided, this may include user account information, device information, network logs, business records, support communications, and security-event data.

For this information, the client generally determines why and how the information is processed. MITSS processes it to provide contracted services and in accordance with the applicable service agreement and client instructions.

Requests concerning information held in a client-controlled system should generally be directed to the client that controls the information. When appropriate, MITSS will assist the client in responding to the request.

4. Healthcare and Regulated Information

MITSS may provide services to healthcare organizations and other regulated businesses. Information processed within those client environments is governed by the applicable contract, business associate agreement, and relevant legal requirements.

MITSS does not intend to collect consumer health data through its public website. Please do not include protected health information, medical details, patient records, or other consumer health data in a general contact form.

If MITSS intentionally begins collecting consumer health data directly from consumers, we will provide any additional notices and obtain any consent required by applicable law.

5. How We Disclose Information

MITSS may disclose personal information to the following categories of recipients.

Service Providers

We may provide information to companies that support our business, including providers of:

  • Website hosting

  • Cloud storage

  • Customer relationship management systems

  • Email and communications services

  • Scheduling tools

  • Website analytics

  • Payment processing

  • Accounting and billing

  • Cybersecurity and fraud prevention

  • Professional consulting services

These providers may use information only as permitted by their agreements with MITSS and applicable law.

Technology and Service Partners

When necessary to evaluate, implement, maintain, or support a requested technology solution, we may share relevant business information with software vendors, cloud providers, equipment manufacturers, distributors, telecommunications providers, or other technology partners.

Legal and Safety Disclosures

MITSS may disclose information when we believe disclosure is reasonably necessary to:

  • Comply with a law, regulation, subpoena, court order, or legal process

  • Respond to a lawful government request

  • Investigate suspected fraud, abuse, or illegal activity

  • Enforce our agreements and policies

  • Protect the rights, safety, property, or security of MITSS, our clients, or others

  • Respond to or investigate a security incident

Business Transactions

Information may be disclosed or transferred as part of a merger, acquisition, financing, reorganization, sale of assets, bankruptcy, or similar business transaction.

With Your Direction or Consent

We may disclose information when you direct us to do so or provide consent.

6. Sale and Sharing of Personal Information

MITSS does not sell personal information for monetary compensation.

MITSS may use analytics or advertising technologies that disclose limited device or website-activity information to third parties. Under certain state privacy laws, some of these activities may be considered “sharing,” “targeted advertising,” or a “sale,” even when no money is exchanged.

Where required by applicable law, visitors may opt out through [insert cookie-preference tool or opt-out method]. MITSS will also honor legally recognized browser-based opt-out preference signals where required.

7. Cookies and Analytics

Cookies are small files stored on a browser or device. MITSS may use cookies and similar technologies to:

  • Keep the website operating properly

  • Remember visitor preferences

  • Understand how visitors use the website

  • Measure website and marketing performance

  • Detect suspicious or malicious activity

You can adjust your browser to block or delete cookies. Blocking certain cookies may affect website functionality.

MITSS may use services such as [Google Analytics, Microsoft Clarity, HubSpot, or other tools actually used]. These providers may collect information according to their own privacy policies.

8. Marketing Communications

MITSS may send business-related marketing communications when permitted by law. You may unsubscribe from marketing emails by using the unsubscribe link in the message or contacting us.

Even after you unsubscribe from marketing, MITSS may continue sending nonmarketing communications concerning active services, support requests, security notices, invoices, contracts, or other business matters.

9. Text Messages

When you provide a mobile number and agree to receive text messages, MITSS may send messages concerning appointments, service requests, account activity, or other communications you requested.

Message and data rates may apply. Message frequency may vary. You may opt out by replying STOP. Reply HELP for assistance.

MITSS does not sell or provide text-message opt-in information to third parties for their independent marketing purposes.

10. Data Retention

MITSS retains personal information for as long as reasonably necessary to:

  • Provide requested services

  • Maintain client and business relationships

  • Complete transactions

  • Support security and fraud-prevention activities

  • Meet contractual, accounting, tax, insurance, and legal obligations

  • Resolve disputes and enforce agreements

Retention periods vary based on the type of information, the purpose for which it was collected, contractual requirements, and applicable law. MITSS may delete or anonymize information when it is no longer reasonably needed.

11. Information Security

MITSS uses reasonable administrative, technical, and physical safeguards designed to protect personal information against unauthorized access, loss, misuse, alteration, or disclosure.

These safeguards may include access controls, authentication measures, encryption, monitoring, employee training, system updates, backups, and incident-response procedures, depending on the nature of the information and system involved.

No website, network, transmission method, or storage system can be guaranteed to be completely secure. You should use appropriate care when transmitting information online.

12. Data Breach Notification

If MITSS discovers a security incident involving personal information, we will investigate the incident and provide notifications when required by applicable law, contractual obligations, or regulatory requirements.

When MITSS processes affected information on behalf of a client, notification responsibilities may also be governed by the applicable service agreement or data-processing terms.

13. Your Privacy Rights

Depending on your state of residence and the applicability of local law, you may have the right to:

  • Request information about the personal information MITSS collects

  • Request access to certain personal information

  • Request correction of inaccurate information

  • Request deletion of certain information

  • Obtain a portable copy of certain information

  • Opt out of targeted advertising, sharing, or certain sales

  • Withdraw consent where processing is based on consent

  • Appeal the denial of a privacy request

  • Receive equal service without unlawful discrimination for exercising a privacy right

These rights are subject to legal limitations and exceptions. For example, MITSS may retain information needed to provide services, protect security, complete transactions, comply with legal obligations, or establish and defend legal claims.

To submit a privacy request, contact us using the information in the “Contact MITSS” section below. We may need to verify your identity before completing the request.

An authorized agent may submit a request where permitted by law. MITSS may require evidence that the agent is authorized to act on your behalf.

14. Children’s Privacy

The MITSS website and services are intended for businesses and adults. They are not directed to children under 13, and MITSS does not knowingly collect personal information from children under 13 through the website.

If you believe a child has provided personal information to MITSS, please contact us so that we can investigate and take appropriate action.

15. Third-Party Websites

Our website may contain links to websites, platforms, or services operated by third parties. MITSS does not control and is not responsible for the privacy, security, or content practices of those third parties.

You should review the privacy policy of any third-party service before providing information.

16. International Visitors

MITSS is based in the United States. If you access our website from another country, your information may be transferred to and processed in the United States or another jurisdiction where our service providers operate.

The privacy and data-protection laws in those jurisdictions may differ from the laws in your location.

17. Changes to This Privacy Policy

MITSS may update this Privacy Policy periodically to reflect changes in our services, technology, business practices, or legal obligations.

When we update the policy, we will revise the effective date at the top of this page. Material changes may also be communicated through the website or another appropriate method.

18. Contact MITSS

Questions, concerns, and privacy requests may be submitted to:

MITSS
Email: [Privacy Email Address]
Telephone: [Telephone Number]
Mailing Address: [Business Mailing Address]
Website: [Website URL]

Please include enough information for MITSS to understand and respond to your request. Do not include passwords, medical records, financial account numbers, or other highly sensitive information in an unencrypted email.